How long will it take to receive my order?
Several pieces are made-to-order, and those can take up to 3-7 business days to process after being ordered. The ready-to-ship pieces will ship out within 1-3 business days from order date. If you are unsure or would like a shipping estimate on a particular piece, please feel free to e-mail me at firstname.lastname@example.org.
Do you accept returns?
Yes. If you are dissatisfied with your order for any reason at all, I guarantee a full refund - if contacted within 48 hours of buyer receiving item. Please email email@example.com with any questions or concerns. Refunds will be issued within 48 hours of receiving the product back - buyer will be responsible for shipping fees. A 10% restocking fee will be deducted from the refunded amount.
What is your shipping method, and do you ship internationally?
I do ship internationally, and all packages will ship via USPS First Class. ***For INTERNATIONAL CRYSTAL MOBILE ORDERS - please contact me prior to ordering for a specific shipping quote to your country.*** The shipping fees are $5 for orders within the US and $14 for international orders (unless otherwise stated).
Is there a physical Sea Ox shop?
Not at the moment! I work from my home studio in the Hudson Valley of upstate New York, and do occasional trunk shows and festivals in the area - sign up for my mailing list, or follow me on Instagram @sea_ox_designs or Facebook for those announcements.
I would like to include a gift note with my order, is this possible?
Yes! I would be more than happy to personalize your gift with a note. Please simply include instructions upon checkout, and it would be my pleasure.
I'm interested in a chain length that I do not see listed. May I customize?
In most cases, yes - I’m happy to customize chain length exactly to your preference. Please just include desired length in the Notes section at checkout, and if there is any issue I will contact you immediately.
Are your metals hypoallergenic?
Yes. Most of the chains are solid copper, and nickel- and lead-free - therefore hypoallergenic. If you have negative reactions to wearing copper please contact me for other available options.